Understanding the Customer Crossword Puzzle

QUESTIONS LIST: timid : genuine interest, patient and understanding will put the _ guest at ease, positive : when providing positive customer service, it is important to remember _ first impressions stay with those you meet, negative : _ first impressions reflect poorly on the organization, aggressive : the _ guest must be handled in a courteous and businesslike manner, fussy : try to stay one step ahead of the _ guest by learning the things that irritate him, over familiar : for the _ guest be courteous, dignified, and avoid long conversations, polite : a _ conversation can immediately disarm a disgruntled customer, eye contact : always maintain _ _ when directly addressing customers, grooming : because personal _ has a big impact on your customers. dirty hands, messy hair and poor dress can mean the loss of an otherwise happy customer, anticipate : to _ customer's needs, means to determine the needs of the customer before they ask or seek your attention, disability : when serving guest with _ , be considerate; do not call attention by hovering, blind : seat _ customers with a dog so that the dog will not be noticed, alone : seat the guest who is _ where he can see what is going on, negative : _ impression - making the customer wait and not answering the phone promptly, are factors that creates a _ _ , customer service : is the service you offer your customers, before and after they buy, value : customers expects _ for their money, customers : as a customer service worker, you must be able to serve many different types of _ and make appropriate selling suggestions.